Field Service, Training and Technical Assistance

Our field services teams are highly skilled and experienced engineers and technicians. We maintain a fleet of fully equipped service and repair vehicles.

We provide technical assistance to help you evaluate system needs and define and refine specifications for your pipe-type cable system, as well as equipment design. We offer on-site operational training, classroom system and operational training, and other technical services. MAC also provides complete on-site field repair service and extended multi-year maintenance services. 24/7 emergency response is available.

With a team of experienced engineers and a fleet of fully equipped vehicles, we can bring you any electric utility support, training, and assistance you require

Electric Utility Field Service

With our complete engineering and maintenance service, we are available to assist with every aspect of your electric utility requirements, from needs assessment and defining specifications to design, manufacturing, and installation. Our experienced and responsive team of engineers and technicians enjoys an unsurpassed reputation for the quality of our products and services and is available to you 24/7 in case of emergency.

Electric Utility Training

We understand the importance of a properly trained team and are pleased to offer a comprehensive training service for your personnel at all levels. With on-site operational training and classroom tuition available, we can ensure that your team members are fully equipped to carry out their duties accurately, efficiently, and safely.

Electric Utility Technical Assistance

If something goes wrong with your electric utilities, the right assistance is vital to getting things up and running again with as little downtime as possible. With a 24/7 emergency response team, extended multiyear maintenance services, and backup equipment available for immediate purchase or rental, our first-class technical assistance is here for you, no matter what happens.

Contact MAC Products for all your electric utility needs

Contact MAC Products for all your electric utility needs

To learn more about our field service, training, and technical assistance provisions for your electric utilities, reach out to a member of our team.

Frequently Asked Questions

Q: What is the recommended procedure for installing MAC’s expansion joints?
Expansion joints should be installed following MAC’s detailed technical instructions, which cover alignment, torque settings, gasket application, and pressure testing before commissioning. Field service support is available for critical installations.
Q: Does MAC offer 24/7 field service and technical assistance for utility or transit systems?
Yes, our trained technicians are available around the clock to troubleshoot, repair, and restore critical systems.
Q: What training programs do you offer for utility/transit personnel, both on-site and in classroom settings?
We provide hands-on field training, classroom theory sessions, and customized programs based on system type and client needs.
Q: How can customers schedule emergency field service from MAC?
Customers that maintain Emergency Service Contracts with MAC receive multiple contact names and #'s to connect with as needed.
Q: What is included in a typical on-site training session?
Sessions include system walkthroughs, component identification, operational best practices, and live demonstrations.
Q: Does MAC provide virtual or remote technical support?
Yes, we offer video conferencing, remote system diagnostics, and guided troubleshooting.
Q: Are there refresher training programs available for returning clients?
Yes, we can tailor refresher courses to reinforce safety and operational procedures.
Q: What languages are MAC’s training materials and support available in?
English is standard, with translations available upon request.
Q: How are field service reports and recommendations delivered to clients?
Reports are provided in PDF format, including photos, test data, and corrective action summaries.
Q: Can MAC provide ongoing maintenance contracts for installed systems?
Yes, we offer customizable service agreements for preventive maintenance and system upgrades. MAC has over three decades experience with Emergency Service and Maintenance Contracts.
Q: Does MAC provide training for automation system operation and troubleshooting?
Yes, we offer on-site and remote training for operators and maintenance personnel.

Other Electric Utility Products